Shipping & Returns Policy

Last updated: September 4, 2026

Welcome to Robin's Tees! Because we sell clothing and tote bags that are uniquely produced for you, we have a specific shipping and returns policy. Please read this carefully before placing your order.

1. Print-on-Demand & Processing Time

• All of our T-shirts, sweatshirts, hoodies, and tote bags are made using a Print-on-Demand model. This means that we do not hold physical inventory; your item is printed and produced only after you place your order.
• Production and processing generally take 2 to 30 business days before your package is shipped.
• During busy periods, such as holidays, production may take slightly longer. We appreciate your understanding.

2. Shipping Costs & Delivery Times (International)

We ship our products worldwide through our production partners.

Please note: For shipments outside the EU, customs fees, import duties, or other charges may apply. These costs are the full responsibility of the customer.

3. Important: No Returns for Incorrectly Chosen Sizes

Because each item is printed specifically for you after your order is placed, we cannot accept returns or exchanges due to an incorrectly chosen size. We do not keep physical stock, so returned items cannot be exchanged or resold.

• Check the size chart: We strongly recommend checking the size chart on the product page carefully before placing your order. If necessary, measure a garment you already own that fits you well to help determine the correct size.
• If you are unsure between two sizes, we recommend choosing the larger size.
• If you have any doubts or questions, please contact us before placing your order.

4. What If There Is a Problem With Your Product?

Of course, we won't leave you empty-handed if there is a production issue. You are entitled to a free replacement or a refund in the following situations:

• The clothing item or tote bag arrives damaged or defective.
• The print quality is clearly defective, for example due to stains or a printing error.
• You received a different size or color than the one you actually ordered.

What should you do?

Please send an email to info@robinstees.com within 30 days of receiving your order, including your order number and clear photos showing the problem. We will then work with you to find a suitable solution as quickly as possible.

5. Tracking & Delivery

• Once your order has been produced and shipped, you will receive an email containing a tracking number.
• The customer is responsible for providing the correct shipping address. If a package cannot be delivered due to an incorrect address or because it was not collected from a pickup point, additional costs may be charged for reshipping the order.